1. Ways to delete your data
- In the app (fastest): sign in, open your account settings and choose delete account.
- Request form: use the form at the bottom of this page, especially if you can no longer sign in.
- Email: write to privacy@cloudkaro.in from the email address registered on your account.
You can also ask us to delete only certain data (for example your chat history or contacts) and keep your account.
2. What gets deleted
- Your profile: name, email, phone number, job title and picture.
- Your private notes and personal settings.
- Your 1:1 chat messages and calendar entries linked to you.
- Connected calendar tokens (Google Calendar, Outlook), which we revoke on our side. You can also remove access from your Google or Microsoft account.
- Your login credentials and sessions.
3. What we may keep
Some information may be kept where there is a legitimate or legal reason:
- Shared organization records: tasks and boards belong to your organization's workspace. If you delete your account, your name on those items is anonymized (for example "Deleted user") rather than the work item being removed. If you want an entire organization workspace deleted, the account owner needs to request it.
- Billing and tax records, which we are required to keep for the period set by Indian law.
- Security and fraud logs, kept for a limited time to protect the Service.
- Backups: deleted data stays in encrypted backups until they are overwritten, within about 35 days. It is not restored or used during that time.
4. How long it takes
We will confirm your identity, usually by replying to the email on your account, and complete your request within 30 days. We will email you once it is done. Deletion is permanent and cannot be undone, so export anything you need first.
5. Submit a request
See also our Privacy Policy and Terms of Service.